How can I make a reservation?
Search for the activity, the tour you want to book, check the availability from the calendar, select the different options (language type, times, etc.) and proceed by clicking on the book button. Now you can add other services or click on the cart to proceed with the confirmation and payment. Do not forget to enter the requested data in the cart (name / surname of the passenger, telephone .. etc).
Is it possible to book only online?
SellingTri.com is an online platform, but it is a Tour Operator for all purposes, so you can also book by phone or e-mail. Our offices are open Monday to Friday from 09:00 to 19:00 and Saturday from 09:00 to 12:30. Outside this time we have an emergency number, active 24 hours a day.
Do I have to register to make a reservation?
To best protect your reservations, registration on our platform is always required, so you can check the status of it, download the voucher for your booking, look at the history of reservations and related communications.
Is my booking immediately confirmed?
Our servicesI am freesale, so most bookings are always confirmed, but sometimes there may be causes of overbooking at the time of booking, no problem, you will be promptly notified, we will offer you an alternative and if you do not like it you will be reimbursed without no problem.
After booking, can I also request a hotel pick-up to perform an activity?
SellingTrip.com before being an online platform is a Tour Operator, so we take great care in checking reservations, what they include and what they don't include. If our customers have difficulty reaching the signaled meeting point we can arrange a pick-up / drop-off service for them. This service will have a cost and therefore will be first quoted and only for acceptance of the confirmed customer.
Can I also book hotels and flights?
We mainly offer tours and activities that last from a minimum of 1 day to more than 2 weeks in many destinations and we continue to increase our product. Often it may be necessary to book a pre-night and post-night night to simplify your meeting points, so we use direct contracts in the destinations indicated to offer the best room rates for our customers. As for the flights, we canto offer you a free quotation, block the rates for a short time, but you are also free to book only the tour.
Are my payments safe?
Yes, your credit cards are safe because we use an online payment system that is international and secure.
What kind of payment do you accept?
SellingTrip.com accepts payment through the NEXI circuit, therefore Visa, Visa Electron, Mastercard and Postepay credit cards, national and international bank transfer (Only for travel agencies and tour operators).
Can I change a reservation?
It depends very much on the type of service booked and on our local supplier. Some services are non-modifiable because they are linked to entrances to attractions and museums, but our SellingTrip.com Customer Service will do their utmost to help you, we only remind you to inform us of your reservation reference and inform you if this is possible or not.
Can I cancel a reservation?
All our tours, activities, excursions, private transfers have "Cancellation Terms" within the product description, so before proceeding to the final confirmation, please askI love to read these conditions carefully. These conditions must be respected by us and therefore also by our customers. If you wish to cancel your booking, please write to [email protected]
When will I receive a refund for a reservation?
If your booking allows it according to the "Terms and Conditions" of the product, we will immediately proceed with the reimbursement of the booking, sometimes however the timing is not dictated by us, but by the banking circuit and credit cards.
If I lose the voucher how can I do?
You can always request it from our Customer Service either by e-mail or by telephone number indicated on our website. If the booking requires the voucher to be printed, you will need to print the voucher again to access your experience.
If I forget the printed voucher, can I show it on my smartphone?
Unfortunately, most of our suppliers prefer not to accept electronic vouchers and despite the continuous evolution of smartphones, they prefer to have a paper voucher. If you have forgotten your Voucher and you have problems, call our Customer Service so that we can help you.
In case of delay, what should I do?
You can immediately call the local operator to check any instructions to reach your guide. We cannot guarantee the movement of the activity with a subsequent departure. We always advise you to reconfirm the service 24 hours in advance and to present yourself 15 minutes at the meeting point.